Refund Policy

We want you to be happy with your purchase from The Watch Winders. This Refund Policy explains how returns and refunds work for orders placed on our website.

Return Window

You may request a return within 30 days of the delivery date of your order. Requests submitted after this 30-day window cannot be accepted.

Eligibility Conditions

To be eligible for a return, your item must meet the following conditions:

The item must be unused and in the same condition that you received it
The item must be in its original packaging, with all accessories, manuals, and inserts included
The return request must be made within 30 days of the delivery date
Proof of purchase (order number or receipt) must be provided

How to Request a Return

To start a return, please contact us with your order number and the reason for your return. Our team will confirm your eligibility and provide instructions for sending the item back to us. Please do not send any item back before receiving return instructions, as unauthorized returns may not be processed.

Return Shipping Costs

If you are returning an item because you changed your mind or ordered the wrong item, you are responsible for the cost of return shipping. If the item you received is damaged, defective, or not what you ordered, we will provide instructions for returning it and will cover the associated return shipping cost.

Inspection and Approval

Once we receive your returned item, our team will inspect it to confirm it meets the eligibility conditions listed above. We will notify you of the outcome of this inspection by email.

Refund Processing

If your return is approved, we will process your refund within 10 business days of completing the inspection. Refunds are issued to your original payment method. Please note that it may take additional time for the refund to appear on your bank or card statement, depending on your financial institution.

Items Not Eligible for Return

The following are not eligible for return or refund:

Items showing signs of use, wear, or damage not caused by us or the carrier
Items missing their original packaging, accessories, or inserts
Return requests made after the 30-day return window has closed
Items returned without prior authorization from our team

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original order for a refund and place a new order for the item you want.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and photos of the item received. We will provide return instructions and cover the cost of return shipping, and arrange a replacement or refund once the issue is confirmed.

2-Year Warranty

Products marked with our 2-Year Warranty badge are covered against manufacturing defects for 2 years from the delivery date. This covers the motor, rotation mechanism, and other mechanical or electrical components failing under normal use.

This warranty does not cover: damage from misuse, drops, or unauthorized repair; normal wear to linings, cushions, or exterior finishes; or cosmetic damage that does not affect function. Adaptors and cushions are considered consumable parts and are sold separately outside of this warranty.

To make a warranty claim, contact us with your order number, a description of the fault, and photos or a short video showing the issue. Once confirmed, we will repair or replace the affected part or unit at no cost to you. This warranty does not affect your statutory rights under applicable consumer protection law.